Protected: Top Ten Customer Service Tips

Posted by mentor site on July 13, 2010

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 Million Dollar Mingle Class

Posted by mentor site on June 15, 2010

Last night Ihad the privilege of speaking at the Indianapollis area Million Dollar Mingle. For those of you who are out of town, I tried to record it using my iPhone so that I could post it for you. I’m sorry that the last 15 minutes were not recorded, but I still think that it has value for you to download it and listen on your iPod or iPhone. ( the recording time is 30 minutes) Enjoy!

For those of you who are ready to visualize yourself achieving what I did, you can see my video under “My Story” above.

 Are You Giving it Your Very Best?

Posted by mentor site on April 30, 2010

This week my mentor, Barbara Furst shared some words of wisdom on the “Crusin With Susan” call. When asked her secret to all that she has achieved in her 34 years in business.  We know that we have to see ourselves achieving in our mind before it happens. What about if you CAN’T imagine yourself reaching those big goals? You can still do your very best. Listen here to Barbara. She has been such an inspiration to me, and I believe that you can learn from her too.

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Always Do Your Best,

and Your Dreams Will Come True!!

It’s not always easy to know

which path to follow, which

decision to make, or what to do.

Life is a series of new horizons,

new hopes, new days, and changes

that come to you. And we all need

some help with these things from

time to time.

Remember these things:

Dream it. Do it. And discover how special

you are. Be positive, for your attitude will

affect the outcome of many things. Ask for

help when you need it; seek the wisdom

the world holds and hold on to it. Make

some progress every single day.

Begin. Believe. And become.

Give yourself all the credit you’re due; don’t

shortchange your qualities, your abilities, or

any of the things that are so unique about you.

Remember how precious life can be. Imagine.

Invest the time it takes to reach out of your dreams;

it will bring you happiness that no money on earth

can buy. Don’t be afraid; no mountain is too big

to climb if you do it at your own pace.

What’s the best thing to do? That’s simple:

Do your best.

And everything else will fall into place.

 Spring Selling Ideas

Posted by mentor site on April 18, 2010

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If you missed the “Crusin’ with Susan” call, here is my podcast of all my super selling ideas. The time is about 30 minutes.

 Sutherland Superstar of the Month of April- Phyllis DiNicola

Posted by mentor site on April 2, 2009

Congratulations to Phyllis DiNicola who has been chosen as our Superstar of the Month for April (and actually is her birthday month too!) Phyllis is a personal team member who started her Mary Kay business in June 1989!

As a hostess she helped me to earn my very first diamond ring for the Queen’s Court of Personal Sales. In the process, I convinced her that she could earn one for herself too.  I am very proud to say that just one year later, Phyllis was on stage in Dallas being awarded a diamond ring while I collected my second one. (Hers was so much more exciting for me!) Let’s all get to know her a little better!

• * NAME: Phyllis DiNicola
  
• * FAMILY: Husband, Gary, Son, Garrett. Daughter, Amber
  
• * PEOPLE WOULD BE SURPRISED THAT : I love playing golf
  
• * MY BEST ASSET : My personality
  
• * MY FAVORITE CITY: San Francisco, CA
  
• * FAVORITE VACATION DESTINATION: Any Beach or Mountain
  
• * I AM CURRENTLY READING Dictionary on Cultural Literacy
  
• * BEST BOOKS I EVER READ : Bridges of Madison County, Zig Zigler when in DIQ training
  
• * MY FAVORITE MEAL : Surf and Turf
  
• * MY FAVORITE TIME OF DAY: Afternoon
• * HOBBIES: Gardening and Cooking
  
• * I COLLECT Smiles
  
• * IF I COULD SING, I’D SING LIKE: Faith Hill
  
• * I AM MOTIVATED BY: Music and planning vacations
  
• * MY TRADEMARK: Red Nail Polish
  
• * FAVORITE SUBJECT IN SCHOOL:Gym Class
  
• * BEST ADVICE I’D GIVE TO A 20-YEAR OLD ay attention and learn as much as you can
  
• * I’D LOVE TO HAVE A CONVERSATION WITH: Tom Hanks- I think he is a great actor
  
• * PEOPLE DESCRIBE ME AS: Fun, sweet, and very social
  
• * I KNEW I HAD MADE IT WHEN: I’m still waiting to win the Powerball- haha
  
• * FAVORITE MARY KAY MEMORY: My first diamond ring and the trip to Dallas!
  

Listen now, or download my interview with Phyllis. She is truly a Superstar that I am privileged to have in my unit and my life for decades!

 Spring Gift Opportunities

Posted by mentor site on March 23, 2009

This short 3 minute video gives you some ideas for Spring gifts and some ordering strategies to maximize your sales and profits. I hope that you find value in it!

 Spring is Here- Website Updated With New Products!

Posted by mentor site on March 16, 2009

Today is the big day for all of you! Our new products have been updated on your Personal Web Page and the Look Books have been mailed for those of you participating in the Spring PCP program! I am so excited! Local consultants have recieved their invitation for their own personal Products on Parade pampering session- schedule it now! Bring with you this Coastal Colors smear sheet so you will have something to take home and show your customers. Here are some additional tools that all of you can use to promote the new colors:

• When you bring a guest with you to your Products on Parade session or local sales meeting, this survey is great to get their feedback. You can also schedule a on the go or bring this to work to share with coworkers. Click here for the 2009 Spring Advisory Survey
• This Global Beauty survey is used when you show these products to your customers. What I really like about it, is that it gives other options for them- they can purchase it, earn it free, or even request it as a gift from someone special! Click here for the Global Beauty product survey
• Now is the time to start putting together your portfolio with the four new featured Color 101 Looks that are featured in the new Look Book. Here are the cards that you can use to put together these looks.
• Click here for the Shimmering Sea Color 101 Look
• Click here for the Sweet Spring Color 101 Look
• Click here for the Urban Bazaar Color 101 Look
• Click here for the Wind SweptSands Color 101 Look

 Red, White and Blue Fashion Show!

Posted by mentor site on March 15, 2009

CHOICES, CHOICES!

Trendy cape Red Jacket !                Short waisted & fitted Red Jacket!

Look at these sharp Limited Edition Red Jackets!! You can earn them by Seminar!!

The blue  suits are the 2009 Director Suits!

 Protected: Red, White and Blue Stars Promotion!

Posted by mentor site on March 10, 2009

 Sutherland Superstar of the Month for March

Posted by mentor site on March 6, 2009

I am so excited to introduce you to Alexis! She was part of my qualifying unit back in 1988!  (One of my personal team members named Bobbie Ann recruited her.) She lives in Exton, PA. I am so thankful to have her as a loyal unit member for all these years. Once you get to know her better you will see why! Here she is:

• * NAME: Alexis Campbell
  
• * FAMILY: Elizabeth (26) and Matt, Madeline (23) and Robert (20)
• * PEOPLE WOULD BE SURPRISED THAT : I live within 2 miles of my director!
  
• * MY BEST ASSET : My family and friends
  
• * MY FAVORITE CITY: New York
  
• * FAVORITE VACATION DESTINATION: Sea Isle City, New Jersey
  
• * I AM CURRENTLY READING "Bones" by Jonathan Kellerman
  
• * BEST BOOKS I EVER READ : Any one of many mysteries.
• * MY FAVORITE MEAL : Shrimp Scampi
  
• * MY FAVORITE TIME OF DAY: Definitely morning
• * HOBBIES: Cooking and baking
  
• * I COLLECT Coffee mugs
  
• * IF I COULD SING, I’D SING LIKE: I REALLY can’t sing!
  
• * I AM MOTIVATED BY: My friends. they have helped me through some really rough times.
  
• * MY TRADEMARK: My cakes
  
• * FAVORITE SUBJECT IN SCHOOL: English
• * BEST ADVICE I’D GIVE TO A 20-YEAR OLD :Whenever an opportunity do do something you really want presents itself, take advantage of it and have no regrets.
• * I’D LOVE TO HAVE A CONVERSATION WITH: Michelle Obama
  
• * PEOPLE DESCRIBE ME AS: genuine
  
• * I KNEW I HAD MADE IT WHEN: When we bought our first home.
  
• * FAVORITE MARY KAY MEMORY: first time I went to a MK convention.

My interview with Alexis was 20 minutes! Listen now or download for later. She’s great!

You can also save as .mp3 for later use

 Protected: Red Means Go-Hot Song to Get You in Your Red Jacket!

Posted by mentor site on March 1, 2009

You can also save as .mp3 for later use

 Sutherland Superstar of the Month for February

Posted by mentor site on February 20, 2009

Karen Ann and I at Seminar

A new feature that I will be starting this month is spotlighting one of  my unit members each month as "Sutherland Superstar of the Month".

Congratulations to this month’s Superstar, Karen Ann Antonucci! Karen has been a member of my personal team and our unit since 1988! When Karen Ann started her business, she lived in New Jersey. She now lives in Hendersonville, NC.

I am so proud to feature her in the first podcast interview. Listen now to learn more about Karen Ann, her journey in Mary Kay and the wisdom that she has learned along the way.  I know that you will enjoy it! Let’s get to know Karen Ann better:

Fast Fun Facts About Karen Ann

• NAME: Karen Ann Antonucci
• FAMILY :2 teenage daughters
• PEOPLE WOULD BE SURPRISED THAT :  I love to fish
• MY BEST ASSET :  my daughters
• MY FAVORITE CITY: Hendersonville, NC
• FAVORITE VACATION DESTINATION: Oak Island, SC
• I AM CURRENTLY READING :  Power of Positive Thinking, Dr. Norman Peale
• BEST BOOKS I EVER READ :  Bible
• MY FAVORITE MEAL :  Pancakes
• MY FAVORITE TIME OF DAY: Breakfast on Saturdays!
• HOBBIES: Talking to friends, hiking
• I COLLECT: teapots and tea cups
• IF I COULD SING, I’D SING LIKE: Theme to ‘Titanic’
• I AM MOTIVATED BY: life
• MY TRADEMARK: laughing
• FAVORITE SUBJECT IN SCHOOL: Science
• BEST ADVICE I’D GIVE TO A 20-YEAR OLD :  Enjoy every minute that is given
• I’D LOVE TO HAVE A CONVERSATION WITH: Mary Kay Ash, Mother Theresa, Jesus
• PEOPLE DESCRIBE ME AS: nice, helpful
• I KNEW I HAD MADE IT WHEN: I received a proclamation from the Governor of  NJ
• FAVORITE MARY KAY MEMORY: When she rode into the arena in a white coach drawn by white horses!!

Now enjoy the 18 minute interview that I did with Karen Ann Below!

You can also save as .mp3 for later use

 Super Skin Care Chart

Posted by mentor site on January 12, 2009

Here is an awesome chart that you can print out and take with you when you see your clients. We now have so many personalized products that it is important that you know which ones to recommend.

If you are somewhere that you have internet access, don’t forget that you can always go to http://marykayintouch.com and go to the product section. Everything that you need to know including ingredients will be found there!

 Protected: Business Basics

Posted by mentor site on January 7, 2009

 Beginning Your New Year

Posted by mentor site on

By Sonya LaVay, SNSD

• Do some soul-searching to find out what you really want from your Mary Kay Career.
• Decide what you want to accomplish by Seminar.
• Write down your goal, then tell your Recruiter, Sr. Director and your NSD.
• Make a plan on how you are going to accomplish your goal.  If you have difficulty in creating a plan, discuss it with your Sr. Director and your NSD.
• Make a  committment to work toward your goal every day.  Be persistent.
• Develop an “I Can Do” Attitude.
• Put as much effort into working your business as you would if you were working a full-time job for someone else.  You’ll be pleasantly surprised by the results.
• Stay focused… focused…. focused… FOCUSED…
• Never, never, never, NEVER Give Up!
• Enjoy the satisfaction of your accomplishments and the recognition onstage at Career Conference and Seminar

 A New Year Awaits Us!

Posted by mentor site on December 30, 2008

As the last few days of 2008 go by, are you starting to think about what your goals and dreams are for 2009?  As Mary Kay would always say, “If you knew you couldn’t fail…” what would your goals be for the new year?

I have created a goal sheet for you to use that allow you to put any goal that you want and break it down and make yourself accountable! Being accountable is such an important part of reaching a goal that I also wrote a post about it today on the parent site. I recommend that you take a few minutes to read and go over it tonight. Then put some thought into what YOU desire for the new year, not what you think that I want to hear!

It all begins in your mind. Will you create abundance? I would love to help you get everything that you want in the new year! Tell me what you think. I want to know what your goals are!

 Queen’s Court Plan

Posted by mentor site on December 19, 2008

 Women Buy for Holidays

Posted by mentor site on

Mary Kay says…
“There are 6 reasons why
a woman buys something…
Because her husband says she can have it!
Because he says she can’t have it!
Because it will make her look thinner!
Because nobody else has one!
Because everyone has one!
Just because!!”

 Preferred Hostess Program

Posted by mentor site on December 18, 2008

Preferred Hostess Program

Look for 25 Women who love to hold Classes

Why this is beneficial to YOU!!

Want to have 2 classes a week every week guaranteed?

Here’s how to do it:

Look for 25 women who LOVE to hold classes, shows etc.

You offer her the Preferred Hostess program, tell her you are only allowed to have 25 and you would like to offer it to her!!Here are the results:

25 women holding 4 parties @ year = 100 parties

100 classes a year divided by 50 weeks = 2 classes a week

100 Classes X $250 average = $25,000. in sales with a minimum 300 NEW customer base and you can always add new Preferred Hostess!!

By offering the different levels, Gold, Silver and Bronze, it allows a hostess to try the program once or twice without committing to all four parties. So make a list of 1 to 25 and start finding those preferred hostesses. Start with your existing Hostesses, good Customers, call them today and offer them your special as one of the 25 you are ALLOWED to have. Make them feel special!!! Treat them special…send thank you cards, reminder cards, especially birthdays etc….

Work the Program and Enjoy the Results!!!

Click here for the Preferred Hostess Flyer

 Millionaire Secrets

Posted by mentor site on December 15, 2008

This was broadcast on CNBC about six months ago. Gloria Mayfield Banks is the only person that I know that has the ability to deliver such wisdom within three minutes of airtime. Take five minutes and watch the replay here.

Remember Gloria’s Five Secrets-

1. Become a People Magnet
2. Short term strategic goals backed by big thinking
3. Create a powerful circle of influence
4. Work the numbers
5. Study hard to become skill based

It sounds so simple, but if we follow these success principles, our outcome will be incredible!

PR: wait… I: wait… L: wait… LD: wait… I: wait… wait… C: wait… SD: wait…